Q:Device is off-line or connecting
1、Please make sure the Wi-Fi password is correct, or you need to reset the Wi-Fi.
2、Please check whether the router can access to the Internet normally.
3、Please check whether the router has a special setting in the public environment,
such as access to the internet by webpage validation which does not support temporarily;
4、Reset the Wi-Fi of device.
Tap the 【WiFi】at the page of 【Function Settings】, and operate by promotion.
Q:Cannot find the device when adding it.
1.Please make sure the Wi-Fi connection on your phone have been opened.
2.Please make sure the distance between device and your phone within 5 meters.
3.Please make sure the device has been connected to the power, and the power light is on.
4.Please operate according to the page of 【Add device】
5.If you still cannot find the device，please submit feedback to us, we will check and solve it for you as soon as possible.
Please check the label of send logs to ensure us find the solutions quickly
Q:iOS: What is the Wi-Fi name and password ?
1.Wi-Fi Name: Such as 【DOG-000000】 which ended by the CID of device
2.Wi-Fi password :11111111
Q:Can I use the device on multi-client of app ?
1.You can sign in on different systems or different devices.
2.But it only supports one user viewing the real-time video at the same time.
3.You can use the “sharing” to share your device to your friends or families who has registered.
Q:What is the lowest bandwidth when viewing the real-time video
1.To ensure the fluency of video, it is advised that the bandwidth isn’t lower than 512kbps.
2.The flow consumption of video is 2M/s, and will increase to 2.4M/s.
Q:Can it be used by multi-users?
The same account can sign in on different phones.
Or you can tap “sharing”at the page of 【function settings】 to share it to others.
Q:How to charge the battery？
It is recommended to use the power adapter about 5V-1A to charge.
The state indicator light is green and normally on in charging progress.
It will go out automatically when the battery level is 100%, and can be used about half a year.
Q:Why the state indicator light will go out ?
It can be normally used after you binded it with you account. If there is no any operation in 5 seconds,
it will go to sleep automatically, and enter into energy-saving mode.
You can look up the real-time video by app on the phone, or press the call button on doorbell to call someone with the phone.
Any functions can be used normally.
Q:How long does a call disconnect automatically
It will disconnect automatically when no one answered in15 seconds.