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The reply of updated 3.1 version App

Software Updates | 2017-06-28 2399

Dear users:

Thanks for your purchase of Clever Dog smart camera! For the new APP ( iOS:3.1.0.345 / Android:3.1.0.313 ), we have received feedbacks about password reset and unfamiliar new app function. We apologize to our customers who were impacted. Clever Dog Team take these feedbacks very seriously. We have set up an emergency team to solve this problem asap, Please check the reply as below:

 

NO.1  Could not retrieve password when login newAPP

 

This problem is caused by limited email volume. So users could not receive the reset password email in time. Now the problem is solved by below methods.

l  We open new batch email box to receive users email. So users will receive the reset password email asap.

l  We will update the APP asap to let the new app remember the password.

We will upload the new version to the Google Play and App store asap. iOS version will be published within 48 hours. Android version will be published within 12 hours.

We suggest users update the app and test new function after new version is updated. And we will pay more attention to the later updating. We apologize for any inconvenience this may cause.

 

NO.2  Unused function of new version

 

Our team pay a lot of sweat and tears for new version app. The updated function show as below:

l  Adding Daily Great to save interesting photos taken by camera.

l  Adding friends function can share excellent video with your friends.

l  Support use Facebook, Twitter account for fast sign in.

l  Fiexible time-line for fast checking record video

The more new excellent function wait for you to discover.

To help users to use our new version app easily, we also issue a “New Version App Usage”. So you can find it from APP Me - Help & Feedback.

Sincerely hope users could have a great experience of new version. Welcome to left your feedback by Help & Feedback. We value each feedback and provide best service for you.

Thanks for your choice of Clever Dog.

 

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